Team Leader (People Care and Support Indirect)

As a Team Leader, you'll lead the delivery and day-to-day operation of Etrop Grange, a 69-bed temporary accommodation service for single people and couples experiencing homelessness, many of whom have complex needs and a history of rough sleeping. You will provide effective leadership to staff, ensure high-quality support for residents, and oversee the safe and efficient running of the service.

You'll help the Temporary Accommodation Service to prevent and reduce homelessness across Manchester, ensuring residents receive coordinated, person-centred support that promotes independence and positive move-on outcomes. Your work will contribute to the priorities of the Neighbourhoods Directorate and Manchester City Council's commitment to ending rough sleeping and supporting vulnerable residents.

In this role you will:

For queries about the role, please contact the hiring manager, Denise Holcroft, at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

Pre-employment Checks - Resourcing Team will update

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and may include:

• DBS (Disclosure and Barring Service) Clearance – This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard or Enhanced DBS check as appropriate. Information provided by you or the DBS will be handled confidentially and in accordance with the DBS Code of Practice. We have policies covering the secure handling of DBS information and the recruitment of ex-offenders, which are available on request. - If you have lived or worked abroad for 3 months or more in the last 5 years, or 12 months or more in the last 10 years (while aged 18 or over), please refer to GOV.UK guidance on obtaining overseas police checks or Certificates of Good Character.
• Satisfactory references and other pre-employment checks where applicable..

We're looking for a resilient, motivated and compassionate leader with experience of managing teams and supporting people with complex needs. You'll have a strong understanding of homelessness and related challenges, excellent organisational and communication skills, and the ability to lead staff through change while maintaining high standards of service delivery. You will be committed to delivering positive outcomes for residents, building effective partnerships and promoting a supportive, person-centred approach. 

We'll use the following essential criteria to decide which candidates to invite to assessment. Please use your personal statement to provide evidence against each criterion, supported by relevant examples:

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.  

Use of AI 

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action. 

Guaranteed Assessment Scheme 
Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.  

Support and Adjustments  
If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.