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Client Finance Officer

Job ID:

4910

Town Hall Extension, Albert Square, Manchester, M60 2LA

Finance

Grade 5 £28,163 - £31,067 (bar at £30,060) per annum pro rata

Permanent

Corporate Services

19 Jan 2025

Flexible Working, Full-time, Homeworking

About The Role

Working hours: 35 hours per week

Contract type: Permanent

Closing date: 19 January 2025

Interview method: in person

This role is subject to -

BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

The role holder will work as part of the Client Financial Services team and contribute to the provision of a high quality service for all appointee and deputy customers. They will be responsible for the accurate and timely management and safeguarding of personal finances for vulnerable adults who lack mental capacity.

The role holder will oversee a caseload of customers, with reference to their personal finances, welfare benefit entitlements, savings, investments, debts and expenditure needs, but also having an understanding of their safeguarding and social care needs.

The work is undertaken in accordance with key guidelines, policies and legislation from the Department of Work and Pensions (DWP), the Court of Protection (COP), The Office of the Public Guardian and the Mental Capacity Act.

Client Financial Services is part of Corporate Financial Management, supporting Adult Social Care teams and provides an appointee and deputyship service managing the personal financial affairs for vulnerable adults.

As a blended worker, you may be able to work from home or remotely some of the time, or for certain tasks or limited days or hours. For the remainder of the time, you will be required to work at council sites or offices. This will depend on your role’s responsibilities and your personal circumstances.

About the Candidate

We are looking for a highly motivated individual with knowledge and working experience of welfare benefit entitlement rules.

The ideal candidate will have an understanding of financial processes and experience of working in a financial setting or in a social care setting with vulnerable adults.

Please see role specific technical requirements of the role within the Role Profile.

The successful candidate should be able to respond to queries from a wide range of both internal and external stakeholders, in an efficient and courteous manner, using sound judgement, initiative and creative skills to resolve problems.

They will need to be highly organised and able to prioritise and self-manage a demanding caseload. They will work as part of a team of Client Finance Officers, but will self-manage their own caseload of clients, taking responsibility for the effective management of their financial affairs in accordance with the relevant policies and guidelines.

About Us

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

We take time to listen and understand
We work together and trust each other
We show that we value our differences and treat each other fairly
We ‘own it’ and we’re not afraid to try new things
We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing [email protected]. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process.

If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email [email protected] or call 0161 227 3373.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

Members of the Armed Forces and veterans
Are currently in care, or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
References (Current and Previous employer)
Disclosure and Barring Service Clearance (DBS)
Baseline Personnel Security Standard (BPSS) Clearance

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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